Shipping Policy
Important Information
- Order Cut-Off Time: 14:00 GMT
- Processing Time: 1–3 days (Monday to Saturday)
- Package Transit Time: 6–10 days (Monday to Saturday)
- Total Delivery Time: 7-13 business days
- Shipping Costs: Free shipping within the United Kingdom
Shipping Process
After placing your order, you’ll receive a confirmation email indicating that processing has started. Processing takes 1–3 days (Monday to Saturday). Estimated delivery time is 7–13 business days.
Possible Delays
While we aim for timely delivery, delays may occur due to various reasons. If your order is delayed, please allow an additional 3 days (Monday to Saturday). If you still haven’t received your order after this period, contact us at support@ownherstyle.co.uk so we can investigate.
Cancellations
To cancel an order, please email us at support@ownherstyle.co.uk as soon as possible. Cancellations are only possible if your order has not yet been processed or shipped. Once your parcel has been dispatched, it can no longer be cancelled.
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please get in touch with us promptly at support@ownherstyle.co.uk, including clear photos of the issue. Once verified, we will arrange a suitable replacement or send the correct item at no additional cost.
If you have any questions or concerns, please reach out using the contact details below. We’ll get back to you as soon as possible.
Business Information
Own Her Style UK is owned and operated by Purple BV, a company registered in the Netherlands.
Company Number: 69257418
VAT Number: NL857805939B01
Address:
Krommewetering 103 G, 3543 AN Utrecht, Netherlands
Customer Service Hours:
Monday to Saturday: 9:00 - 17:00 GMT
Email: support@ownherstyle.co.uk
Phone: +4407480549057
Contact Form: Click here